Home / Privacy policy
Privacy policy
This policy explains what personal data we collect when you visit this website, send an enquiry or stay with us, why we need it, and what your rights are.
Last updated: 16 October 2026
Who we are
EazyStayCo is a trading name of Eazy UK Property Limited, a company registered in England and Wales (company number 16302972). Registered office: 2nd Floor, Magna House, 18-32 London Road, Staines-upon-Thames, TW18 4BP, United Kingdom.
We are the data controller for the personal data described in this policy. For any privacy question or request, email eazystayco@gmail.com.
What we collect
- Enquiries: your name, email address, phone number, company, the dates and number of guests, and anything you write in the message. For long stays we may also ask whether you keep a permanent home elsewhere and for that address.
- Bookings: the names of the guests, contact details, stay dates, number of guests, payment and deposit records, and any special requests.
- Agreements: for stays longer than 28 nights and some company bookings, the details needed for a rental agreement and your electronic signature.
- Messages: the messages you send us by email, WhatsApp or through booking platforms.
- Website use: basic technical data such as your IP address and browser type, which our hosting and embedded services process to show the website.
We do not ask for sensitive information. If you tell us something about your health (for example that you will bring an assistance dog), we use it only to prepare for your stay.
Why we use it and our legal basis
| Purpose | Legal basis (UK GDPR) |
|---|---|
| Replying to your enquiry and preparing a quote | Steps you asked us to take before a contract, or our legitimate interest in answering enquiries |
| Taking and managing your booking, check-in and the stay itself | Performance of a contract |
| Rental agreements, payments and security deposits | Performance of a contract |
| Keeping accounting and tax records | Legal obligation |
| Protecting the property and dealing with damage or disputes | Legitimate interests |
We do not sell your data and we do not send marketing messages unless you ask us to.
Who we share it with
We use trusted service providers to run the business. They process your data on our behalf and only for the purposes above:
- Smoobu: booking management and the booking calendar on this site
- Stripe: card payments and security deposits
- signNow and Carbone: preparing and signing rental agreements
- Make: automating booking messages and documents
- Google: email (Gmail), the map on this site and web fonts
- Meta (WhatsApp): messages with guests and our cleaners
- OpenAI: helping us sort incoming guest messages so we can reply faster
- Formspree: delivering the contact and enquiry forms to us
- Netlify: hosting this website
- Our cleaning team, who receive only what they need to prepare the apartment (such as dates and number of guests)
- Our accountants and, when legally required, HMRC or other authorities
If you book through Airbnb or Booking.com, those platforms also process your data under their own privacy policies.
International transfers
Some of these providers store data outside the UK, including in the European Economic Area and the United States. Where this happens, the transfer is covered by a UK adequacy decision (including the UK Extension to the EU-US Data Privacy Framework) or by the UK International Data Transfer Agreement or Addendum.
How long we keep it
- Enquiries that do not lead to a booking: up to 12 months.
- Bookings, rental agreements and payment records: 6 years after the end of the financial year, as required for tax and company records.
- Messages with guests: up to 2 years after the stay, unless needed for a dispute.
Cookies
This website does not set its own advertising or tracking cookies. The booking calendar (Smoobu) and the map (Google Maps) are embedded from those providers and may set cookies needed for them to work; their own policies apply.
Your rights
You have the right to:
- ask for a copy of the personal data we hold about you
- ask us to correct data that is wrong or incomplete
- ask us to delete your data, where we no longer need it
- object to, or ask us to restrict, how we use it
- receive data you gave us in a portable format
Email eazystayco@gmail.com to use any of these rights. We reply within one month.
If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint. We would appreciate the chance to sort it out with you first.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.